Total
22
Open
7
In Progress
7
Resolved 24h
4
Critical
6
6 high
SLA Risk
4
Avg FR 00:38
Status Mix
open7in progress7resolved4closed4
Severity Distribution
7-Day Trend (Created vs Resolved)
Avg first response 00:38Avg resolution 6h 54m
Time Tracking & Resolution Reports
Avg resolve
6h 54m
Fastest
52m
Slowest
14h 56m
Resolved / Total
8 / 22
| Day | Created | Resolved | Avg time to resolve |
|---|---|---|---|
| 2026-09-28 | 2 | 0 | — |
| 2026-09-29 | 0 | 1 | 7h 57m |
| 2026-09-30 | 2 | 1 | 52m |
Severity:
7 tickets
Tickets
PPPoE auth failure
26091901 · Karim Hasan
Rafi K.
L2
medium
open
SLA 3h · 20m ago
Wifi password reset
26082901 · Mizan Ahmed
Nadia R.
L3
high
open
SLA 1h · 35m ago
PPPoE auth failure
26093002 · Shahin Islam
Nadia R.
L2
high
open
SLA 2h · 53m ago
Billing dispute
26092701 · Tareq Islam
Nadia R.
L1
low
open
SLA 6h · 15m ago
Plan upgrade request
26092201 · Tanvir Hasan
Sumi I.
L3
critical
open
SLA 2h · 2m ago
Frequent disconnects
26092801 · Rahim Mahmud
Nadia R.
L2
medium
open
SLA 2h · 32m ago
ONU offline after power cut
26082701 · Farhan Rahman
Nadia R.
L3
critical
open
SLA 5h · 44m ago