Total
22
Open
7
In Progress
7
Resolved 24h
4
Critical
6
6 high
SLA Risk
4
Avg FR 00:38
Status Mix
open7in progress7resolved4closed4
Severity Distribution
7-Day Trend (Created vs Resolved)
Avg first response 00:38Avg resolution 6h 54m
Time Tracking & Resolution Reports
Avg resolve
6h 54m
Fastest
52m
Slowest
14h 56m
Resolved / Total
8 / 22
| Day | Created | Resolved | Avg time to resolve |
|---|---|---|---|
| 2026-09-28 | 2 | 0 | — |
| 2026-09-29 | 0 | 1 | 7h 57m |
| 2026-09-30 | 2 | 1 | 52m |
Severity:
7 tickets
Tickets
Billing dispute
26091301 · Farhan Karim
Mizan H.
L2
low
in progress
SLA 4h · 49m ago
Plan upgrade request
26092001 · Tareq Ahmed
Sumi I.
L3
high
in progress
SLA 8h · 17m ago
Frequent disconnects
26090801 · Nadia Ahmed
Nadia R.
L2
high
in progress
SLA 5h · 14m ago
ONU offline after power cut
26090803 · Sabbir Rahman
Nadia R.
L2
low
in progress
SLA 6h · 33m ago
No internet — LOS on ONU
26091001 · Shahin Akter
Mizan H.
L2
medium
in progress
SLA 5h · 47m ago
Wifi password reset
26091401 · Shahin Hossain
Mizan H.
L1
high
in progress
SLA 4h · 57m ago
Slow speed at evening
26091101 · Rafi Hossain
Mizan H.
L3
low
in progress
SLA 4h · 55m ago