Total
22
Open
7
In Progress
7
Resolved 24h
4
Critical
6
6 high
SLA Risk
4
Avg FR 00:38
Status Mix
open7in progress7resolved4closed4
Severity Distribution
7-Day Trend (Created vs Resolved)
Avg first response 00:38Avg resolution 6h 54m
Time Tracking & Resolution Reports
Avg resolve
6h 54m
Fastest
52m
Slowest
14h 56m
Resolved / Total
8 / 22
| Day | Created | Resolved | Avg time to resolve |
|---|---|---|---|
| 2026-09-28 | 2 | 0 | — |
| 2026-09-29 | 0 | 1 | 7h 57m |
| 2026-09-30 | 2 | 1 | 52m |
Severity:
22 tickets
Tickets
Slow speed at evening
26093001 · Nadia Mahmud
Sumi I.
L2
high
closed
SLA 1h · 45m ago
No internet — LOS on ONU
26091601 · Nadia Khan
Rafi K.
L1
critical
resolved
SLA 1h · 48m ago
PPPoE auth failure
26091901 · Karim Hasan
Rafi K.
L2
medium
open
SLA 3h · 20m ago
Wifi password reset
26082901 · Mizan Ahmed
Nadia R.
L3
high
open
SLA 1h · 35m ago
Billing dispute
26091301 · Farhan Karim
Mizan H.
L2
low
in progress
SLA 4h · 49m ago
Plan upgrade request
26092001 · Tareq Ahmed
Sumi I.
L3
high
in progress
SLA 8h · 17m ago
Frequent disconnects
26090801 · Nadia Ahmed
Nadia R.
L2
high
in progress
SLA 5h · 14m ago
IP conflict on LAN
26090802 · Sumi Mahmud
Mizan H.
L2
medium
resolved
SLA 7h · 54m ago
ONU offline after power cut
26090803 · Sabbir Rahman
Nadia R.
L2
low
in progress
SLA 6h · 33m ago
Slow speed at evening
26083101 · Nadia Ahmed
Nadia R.
L1
critical
closed
SLA 4h · 26m ago
No internet — LOS on ONU
26091001 · Shahin Akter
Mizan H.
L2
medium
in progress
SLA 5h · 47m ago
PPPoE auth failure
26093002 · Shahin Islam
Nadia R.
L2
high
open
SLA 2h · 53m ago
Wifi password reset
26091401 · Shahin Hossain
Mizan H.
L1
high
in progress
SLA 4h · 57m ago
Billing dispute
26092701 · Tareq Islam
Nadia R.
L1
low
open
SLA 6h · 15m ago
Plan upgrade request
26092201 · Tanvir Hasan
Sumi I.
L3
critical
open
SLA 2h · 2m ago
Frequent disconnects
26092801 · Rahim Mahmud
Nadia R.
L2
medium
open
SLA 2h · 32m ago
IP conflict on LAN
26082801 · Rahim Islam
Tanvir A.
L2
critical
resolved
SLA 8h · 2m ago
ONU offline after power cut
26082701 · Farhan Rahman
Nadia R.
L3
critical
open
SLA 5h · 44m ago
Slow speed at evening
26091101 · Rafi Hossain
Mizan H.
L3
low
in progress
SLA 4h · 55m ago
No internet — LOS on ONU
26090101 · Tanvir Mahmud
Mizan H.
L1
low
closed
SLA 8h · 51m ago
PPPoE auth failure
26092802 · Shahin Hossain
Tanvir A.
L1
critical
closed
SLA 1h · 45m ago
Wifi password reset
26091201 · Rahim Akter
Sumi I.
L1
low
resolved
SLA 2h · 52m ago