Total
22
Open
7
In Progress
7
Resolved 24h
4
Critical
6
6 high
SLA Risk
4
Avg FR 00:38
Status Mix
open7in progress7resolved4closed4
Severity Distribution
7-Day Trend (Created vs Resolved)
Avg first response 00:38Avg resolution 6h 54m
Time Tracking & Resolution Reports
Avg resolve
6h 54m
Fastest
52m
Slowest
14h 56m
Resolved / Total
8 / 22
| Day | Created | Resolved | Avg time to resolve |
|---|---|---|---|
| 2026-09-28 | 2 | 0 | — |
| 2026-09-29 | 0 | 1 | 7h 57m |
| 2026-09-30 | 2 | 1 | 52m |
Severity:
6 tickets
Tickets
No internet — LOS on ONU
26091601 · Nadia Khan
Rafi K.
L1
critical
resolved
SLA 1h · 48m ago
Slow speed at evening
26083101 · Nadia Ahmed
Nadia R.
L1
critical
closed
SLA 4h · 26m ago
Plan upgrade request
26092201 · Tanvir Hasan
Sumi I.
L3
critical
open
SLA 2h · 2m ago
IP conflict on LAN
26082801 · Rahim Islam
Tanvir A.
L2
critical
resolved
SLA 8h · 2m ago
ONU offline after power cut
26082701 · Farhan Rahman
Nadia R.
L3
critical
open
SLA 5h · 44m ago
PPPoE auth failure
26092802 · Shahin Hossain
Tanvir A.
L1
critical
closed
SLA 1h · 45m ago